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Delivery Policy

Shipping Policy

Thank you for choosing our products and services. We are committed to providing you with efficient, reliable, and cost-effective international shipping solutions. To ensure a smooth shopping experience, please review our shipping policy below.

1. Free Shipping Service

As a token of our appreciation, we offer free standard international shipping on eligible orders.

  • Coverage: This service applies to orders shipped to countries/regions where free shipping is available. The specific list can be checked on the checkout page or in our Help Center.

  • Order Minimum: Some promotions or specific products may require a minimum order value to qualify for free shipping. Any such requirement will be clearly stated on the promotion page or product detail page.

  • Service Details: Free shipping typically refers to standard air parcel service. It may not apply to oversized, overweight, or specially shaped items. We will provide clear notice on the product pages for such items.

2. Efficient Shipping Service

We understand your eagerness to receive your items. Therefore, we work closely with reputable global logistics partners (such as DHL, FedEx, UPS, and national postal services).

  • Professional Processing: Your order will be processed, picked, and packed for dispatch within 1-3 business days.

  • Reliable Network: Our selected logistics partners have extensive global networks and expertise in customs clearance, aiming to ensure the safe and stable transit of your package.

  • Package Tracking: Once your order is shipped, you will receive an email containing a valid tracking number. You can use this number on our website or the carrier's official website to track your package's real-time status.

3. Delivery Time Frame

International delivery times can be affected by the destination, customs clearance procedures, holidays, and force majeure events. We provide the following estimated delivery time frame:

  • Standard Delivery Estimate: Orders are estimated to arrive within 7 to 15 business days from the date of shipment. This is a general reference for most destinations.

  • Important Notes on Timing:

    • "Business days" typically refer to Monday through Friday, excluding weekends and public holidays.

    • Customs clearance is a necessary part of international shipping. Processing times vary by country and are beyond our control, which may cause delivery delays.

    • Delivery to remote areas or special addresses may require additional time.

  • Checking Your Delivery Estimate: You can use the provided tracking number to get a more accurate estimated delivery date from the carrier.

Important Notes

  • Duties & Taxes: According to the regulations of the destination country/region, import duties, taxes, or other fees may be levied on your order. These charges are the recipient's responsibility. We cannot predict or pay these fees on your behalf.

  • Accurate Address: Please ensure your shipping address (including zip code and phone number) is completely accurate at checkout. You are responsible for any delays, additional charges, or returns resulting from an incorrect or incomplete address.

  • Special Circumstances: Delivery times may be extended during peak seasons (e.g., Black Friday, Christmas, Chinese New Year), due to extreme weather, transport disruptions, or other force majeure events. We appreciate your understanding.

If you encounter any issues with your delivery or have questions about this policy, please feel free to contact our customer service team via [e.g., Customer Service Email, Live Chat, or Help Center]. We are here to help.

Thank you for your trust and support!

TOYTRND 

2026/01/26